Return & Refund Policy

Weecolab

Last Updated: December 2025

At Weecolab, customer satisfaction is important to us. This Return & Refund Policy explains how returns, exchanges, and refunds are handled when you shop on weecolab.com.

By completing a purchase on our website, you agree to the terms outlined below.

1. Return Eligibility

• Returns must be requested within 30 days of the delivery date
• Items must be unused, unworn, and unwashed
• Items must be in original condition with original tags attached
• Items must be returned in original or secure packaging

Returns that do not meet these conditions may be refused.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

• Items showing signs of wear, washing, or damage
• Items returned after the 30-day return window
• Items altered or modified after delivery

3. How to Initiate a Return

To start a return, please contact our customer support team before sending any items back.

Email: support@weecolab.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

When contacting us, please include:

• Your order number
• Item(s) you wish to return
• Reason for return

4. Return Shipping Responsibility

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service
• Weecolab is not responsible for lost or delayed return shipments

5. Inspection & Approval of Returns

Once your return is received:

• The item will be inspected to confirm eligibility
• You will be notified if the return is approved or rejected
• If rejected, the item may be returned to you at your expense

6. Refund Policy

• Refund Processing Time: Up to 14 business days after approval
• Refunds are issued to the original payment method
• No restocking or processing fees are charged

7. Refund Timeline

Refund processing times may vary depending on your bank or payment provider.

8. Exchanges

Weecolab does not currently offer direct exchanges. To receive a different size or color, please return the original item and place a new order.

9. Damaged or Incorrect Items

• Contact us within 48 hours of delivery
• Provide clear photos of the item and packaging
• Our team will review the issue and offer a suitable resolution

10. Late or Missing Refunds

• Check with your bank or payment provider
• Allow additional processing time
• Contact customer support for assistance

11. Policy Updates

Weecolab reserves the right to update or modify this policy at any time. Changes will be posted on this page with an updated revision date.

12. Contact Information

Weecolab
Email: support@weecolab.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday